Order Shipping and Tracking

Shipping and Tracking

 We do our best to ship your order usually within 1–2 business days of purchase; it may take longer during major holidays. Please be sure to include a valid email address at checkout so we can send your shipping confirmation and tracking link when your order is shipped. 

Heads up:  The tracking link in your confirmation email is the best way to follow your package. The Shop app tracker may not always reflect real-time carrier updates.

Shipping Origin

All orders are shipped from California.

Domestic Shipping (U.S.)

Domestic orders are shipped via OnTrac, UPS, DHL and USPS.  Most U.S.-bound orders arrive within 7–10 days from ship date.  Delivery times may be longer during major holidays.

International Shipping

International orders are shipped via DHL or Passport and typically arrive within 2–4 weeks but can be up to 6 weeks, depending on the destination.

Please note the following:

• Shipping charges do not include customs duties, import taxes, or local handling fees.
• Customs inspections may delay delivery times beyond the estimates above. 
• Some regions may have shipping restrictions.  If your country is not listed at checkout, we currently do not ship there.

Tracking Your Order

When your order is shipped, we will send a shipping confirmation email to the email address on the order.  The confirmation email will include the tracking link for you to track your order.   Please note that status is only updated when the package is scanned upon arrival to the next transit stop. 

Lost or Missing Packages

If your package status has not been updated in more than 7 business days, or if tracking shows delivered but you have not received it:

• Double-check your shipping address and check with neighbors or your local post office.
• Contact the carrier directly to file a claim.
• If you still need help, email us at support@jacknjellify.com and we’ll do our best to assist.  We may be able to file an insurance claim; when approved, we will be able to resend the items or issue a refund.  However, the insurance claim will be denied for packages are delayed/lost at custom-inspection.

Incorrect or Undeliverable Addresses

If an order is returned to us due to an incorrect or incomplete address, we will issue a refund  (for the order amount minus the shipping charge) when we receive the returned package. 

Returns & Exchanges

For information on returns and cancellations, please see our Refund & Return Policy.