Refund policy

Cancellation, Refund & Returns

We want you to be happy with your order! If something isn’t right, we’ll do our best to make it right.

Cancellations

Cancellations or address changes are only possible before your order is shipped (usually within 1-2 days after ordering).  You can cancel or edit your address from the Checkout page by clicking Cancel Order or Edit Order buttons.  Once your order has shipped, however, we cannot make any changes. 

Returns & Replacements

If your order isn’t quite what you expected, here’s how we handle it:

 

• Wrong Item or Incomplete Order: If you received something different from what you ordered, or part of your order is missing, please email us within 3 days of delivery a photo of what you received at support@jacknjellify.com. We’ll gladly send the correct item and provide a prepaid return label for the incorrect item.  Please return it in its original, unused condition.
• Defective Item: If your item arrives damaged or defective, send us a photo of the defective item within 3 days of delivery and your order number. We’ll ship a replacement at no cost to you.  
• Other Returns: For any other reason, email us at support@jacknjellify.com within 3 days of delivery and we’ll review on a case-by-case basis. Returns can only be considered within 10 days of delivery.  Return approval depends on the condition and reason for return. If approved, refunds are issued to your original payment method within a couple of business days after we receive and inspect the item. The original shipping charge is not refunded.  Unless the return is due to our error, return shipping costs are the responsibility of the customer.  
• Refunds normally take a couple of days to process; refunds are returned to your original payment card.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale or clearance items
• Any item not in its original condition.  

Shipping Loss or Missing Deliveries

If order tracking shows your package is lost, please email us at support@jacknjellify.com. Once it is determined that the package is lost you can choose between:

• A full refund (item + original shipping), or
• A replacement shipment at no additional cost

If tracking shows your package as “Return to Sender”, we will issue a refund when we receive and process the returned package; it generally takes a longer time than original shipping.  The refund will not include the original shipping charge if the return is due to unsuccessful delivery attempts.    

Your Rights

This policy does not limit or replace any rights you may have under applicable consumer protection laws.

Need Help?

We’re here to help! Reach out anytime at support@jacknjellify.com for questions about your order, shipping, or returns.