Tracking Instructions
The tracking link in your confirmation email is the best way to follow your package. You should avoid using the Shop app tracker as we do not ship with Shopify, so the tracker app may not always reflect real-time carrier updates.
From the tracking summary page (jacknjellify.shiptracker.io), click on the Tracking # on the left hand side to be redirected to the actual shipping carrier's tracking page for details. Please note that any delivery date shown on this page is an estimate only. Only the shipping carrier's page can show the actual tracking/delivery status.
Tracking Passport Orders - You can see the Current Status on the upper right. Below that is the Previous Status section; click on each down arrow to show details. When the package reaches the destination country, then you can click on the delivery tracking number on the lower left corner for delivery information.
Tracking DHL Orders - From the main DHL tracking page, click on the Details tab. On the right side of the page is the Tracking History section showing each transit stop/update. On the left hand side, there is a "Delivery by.." tag; this is the local delivery agent. Click on the tracking number below this tag to be directed to the delivery agent's tracking page.
Domestic Shipping (U.S.)
Domestic orders are shipped via various shipping carriers. Most U.S.-bound orders arrive within 7–10 days from the ship date. Delivery times may be longer during major holidays.
International orders
International orders are usually shipped via Passport or DHL and delivered by local carriers when the orders reach the destination country. Orders typically arrive within 2–4 weeks but can be up to 6 weeks, depending on the destination. Packages are first sent to the shipping carriers' Export Processing centers in Europe before being sent to the respective destinations for local delivery. See above instructions for Passport/DHL tracking.
Because shipping to different countries can be unpredictable due to various situations, such as potential customs inspection and local delivery issues, the Delivery dates are unlikely to be exactly accurate.
Please note:
- Customs inspections may delay delivery times.
- For details customs duties, please click here for the Customs Duty Info Page.
